Return & Refund Policy
To initiate the refund process, customers must contact us through email, phone, or WhatsApp customer care.
Return Policy Process:
- Cellbay Mobiles reserves the right to reject returns for any brand or model depending on the product’s damage.
- The return process may be restricted based on the Brand and model of the product.
- Notify us via email within 24 hours from the day the product is received.
- Customers will receive notification via email or message regarding return acceptance within two days of product receipt.
- If the product is damaged, it should not be used.
- During the return process, ensure the product has all accessories and is in the same package as received.
- Submit the invoice as proof of purchase during the return process.
- Ensure the collection executive performs the packing in front of you and requests an acknowledgment copy.
- The acceptance of product returns will be communicated through email.
- The duration of product return varies depending on the damage.
- If the product gets damaged during shipping, the return time will depend on the availability of the same product configuration, color, and stock.
- If there is a manufacturing issue with the product, the return time will depend on the commitment given by the brand company (minimum 7 working days).
Refund Policy Process:
- Notify us via email within 24 hours from the day the product is received, mentioning the reason for the refund.
- Customers will be notified via email, message, web chat, or WhatsApp about the acceptance of the refund within two days of product receipt.
- Submit the invoice as proof of purchase during the refund process.
- Customers will receive notification via email or message about the refund acceptance within two days of product receipt.
- The refund process takes at least 7 working days.
- The refund amount will be credited to the customer’s account used for the payment during the purchase.
- A 2% deduction will be made as credit card or debit card fees if used during the purchase.
- If the customer doesn’t receive the refund amount within 7 working days, we recommend contacting the respective bank representatives for clarification. If there is no update, kindly reach out to our customer care via phone or email.