Privacy Policy's


We have provided these privacy highlights for your convenience, but we strongly recommend that you review the complete privacy policy of CELLBAY MOBILES AND ELECTRONICS PRIVATE LIMITED, located in Hyderabad, India. This policy covers the collection, use, disclosure, and security of personal information.

We collect personal information from you when you use our services or engage with us in any way. This includes information you provide, such as contact details, billing and credit information, and resumes. Additionally, we gather information automatically, such as details about your use of our services and website. We may also obtain information from other sources, such as credit reports and mailing lists.

The personal information we collect serves various business purposes, including completing transactions, billing for products and services, responding to service requests, improving our offerings, suggesting relevant products or services, and protecting our rights and property.

Rest assured, we do not sell, rent, or provide personal information to unaffiliated third parties for marketing purposes. However, in certain limited circumstances, we may disclose personal information to third parties who assist in completing transactions or providing services on our behalf, subject to strict restrictions on their use of the information. We take the security of personal information seriously, employing physical, electronic, and procedural safeguards to protect it. When disposing of such information, we take reasonable measures to erase or render it unreadable.

Access and Choice

To access and update your contact information, you have multiple options available. You can visit the website, go to a Cellbay mobiles retail store, or get in touch with Customer Service. If you are a Cellbay customer with an online account, you can modify your marketing preferences by logging into your my Cellbay Profile.

Other Privacy Information

We strictly do not target or encourage children under the age of 13 to purchase our services or products, and our websites are not designed to attract them.

As part of our practices, we may use cookies and similar technologies in accordance with the Best Practices Guidelines for Location-Based Services.

With your explicit consent, we may offer location-based services or grant third-parties access to location information to provide you with such services.

Please note that when you install third-party applications on your device, you may provide consent for them to access specific information stored on your device or access Cellbay network information to facilitate the application’s functionality.

Damage Protection Policy

At CellBay, we understand the importance of protecting your investment in mobile devices. Our damage protection policy aims to provide you with a worry-free shopping experience. Please review the following terms:

  1. Warranty and Repairs

All devices sold by CellBay come with a manufacturer’s warranty. Warranty terms may vary depending on the brand and model. Please refer to the specific warranty documentation provided with your purchase.

We offer repair services for devices purchased from CellBay. Repairs may be subject to charges, depending on the nature of the damage and warranty status.

b.Accidental Damage Protection

We offer optional accidental damage protection plans for select devices. These plans cover accidental damage, such as drops, spills, and screen damage, beyond the manufacturer’s warranty.

Accidental damage protection plans are subject to additional fees and terms. Please inquire about the availability and details of these plans at the time of purchase.

c.Return and Exchange for Damaged Devices

If you receive a device with physical damage or defects, please contact us within [number of days] of receiving the product.  IMMEDIATELY

Devices returned for damage-related issues will be assessed by our technical team. If the damage is covered by warranty or protection plans, we will repair or replace the device as applicable.

Policy Updates and Contact Information

This policy is subject to updates from time to time, so we advise you to check it regularly for the latest information and the effective date of any modifications. If we plan to use or disclose personal information in a manner that significantly differs from what was stated in this policy at the time of collection, we will notify you of the change on our website at least 10 days before implementing the change. You will have the opportunity to opt-out of the proposed use if you wish.

If you have any questions, comments, or concerns regarding this policy or Cellbay’s privacy practices, please feel free to reach out to us at [email protected].