Cancellation Policy

Please note that once the mobile has been activated, it cannot be replaced in the event of any software or hardware issues, as such issues are not covered under the warranty.

If you have placed an order through Cellbay Mobiles’ online mobile shopping site, you have the option to cancel the order within 24 hours of placing it. If the cancellation is successful, you will receive a refund of the amount within 5 to 7 working days.

It is essential to be aware that items cannot be returned after the time period mentioned in the Cellbay Mobiles Returns Policy. Returns will not be accepted beyond the specified timeframe.

If you decide to return a product, you are required to return any freebie that was included with the product.

To initiate a return for your items, follow these simple steps:

  1. Log into your Cellbay Mobiles account.
  2. Go to the “My Orders” section.
  3. Click on the “Return” option next to the item you wish to return.
  4. Fill in the necessary details and raise a return request.
  5. Upon raising the request, you will receive an email and SMS confirming that your request is being processed.
  6. Depending on the item, your return request may be automatically approved, or you may be contacted for additional information.
  7. If the request is approved, the item will be picked up, and you will receive a replacement or refund accordingly.
  8. You can easily track the status of your return request in the “My Orders” section of your Cellbay Mobiles account.